Lifestyle apparel retailer Guess has launched a program to bring innovative elements to their in-store shopping experience. Leveraging Verifone’s GlobalBay mobile retail platforms and software, Guess has set up rolling stands with iPads in approximately 12 stores across the USA. This is a test phase for the retailer, with plans to expand this program to their other locations based on the usage rates and overall functionality within their existing retail environment.
The iPad stations allow customers to shop for products in-store as usual but are seamlessly integrated into the shopping experience by exposing them to enhanced brand level content. The iPads come preloaded with GlobalBay’s Lookbook application which showcases videos, content, and an innovative product catalog function that ties to an e-commerce platform, all while integrating with current Guess POS and inventory systems. The software is stock with these backend functionality, allowing a brand to simultaneously maintain creative control over their layout and aesthetic design to properly showcase their features.
The stations are mounted on wheels, allowing employees the ability to move the mobile iPad freely in the store so they can, for example, assist further in changing rooms by suggesting alternate colors and styles to patrons who are actively trying on their products. Store managers are mandated to use the stations to help train new staff, give up-to-date product knowledge sessions, and help manage the Guess brand. Future plans for the system include the addition of a barcode scanner and credit and debit card mag stripe units to automate the checkout process, a similar trend that has taken hold in major department and grocery stores.
Will this be the end of the salesperson? Not likely, but it will modernize the way retail stores, their clerks, and their customers interact. The traditional retail shopping experience at Guess and other clothing stores alike are going to be become much more technology-driven and better equipped for enhanced service.